Having trouble with custom fonts in PowerPoint in Office 2011? If you haven't already cracked your laptop into pieces out of frustration, here's the fix.
Two main problems:
Install the font in 'Computer' not 'User.' When you double-click a font file in OSX, the operating system installs fonts in 'User' by default. To install a font in the 'Computer' group, open your Font Book (the default OSX app that manages fonts) and drag the files into the 'Computer' section in the left hand sidebar.
If somebody sends you a Microsoft Word document using a font that is not installed on your computer and they do not embed it in the document, then Microsoft Word will replace the font you do not have (Seravek in your case) with a default font you do have installed (possibly Calibri, Arial, or Times New Roman depending on your setup). Copy the font files (.ttf or.otf) to fonts:// in the File manager. Or: Go into the /home folder, in the menu select View Show Hidden Files, you will see the hidden folder.fonts (if not, create it) then copy the font files there. Or: (under some Linux versions - Ubuntu for example) Double-click the font file 'Install font' button in the preview window.
Restart all the things—and when you re-open PowerPoint you should see your font.
Rebuild Office Font Cache. Microsoft keeps its own cache of your fonts, and sometimes this gets out of sync with your system. Delete the cache to force Office to rebuild it.
OSX Office 2011 Font Cache Locations:
~/Library/Application Support/Microsoft/Office/Preferences/Office 2011/Office Font Cache
On older operating systems, it's located in:
~/Library/Preferences/Microsoft/Office 2011/Office Font Cache
After deleting the font cache, restart PowerPoint. In the startup menu, you should see a 'Rebuilding Font Menu' progress bar—that means it worked! Your new typefaces should be in the font menu (fingers crossed).
If this still doesn't work, you might need to try a bigger hammer—deleting your OSX font cache.
You can do that via the command line:
sudo atsutil databases -remove
You'll then need to restart your Mac. (More about deleting your OSX font cache here).
That's worked for us—good luck! Fonts and Microsoft Office can be a frustrating adventure. Remember, when in doubt, restart. And restart again.
-->Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Symptoms
After you install a font into the Fonts folder in the operating system and start Microsoft Word for Mac, the font unexpectedly is not available in the Font dialog box, in the drop-down list, or in the Formatting Palette.
Cause
Third-party fonts are not directly supported in Microsoft Office for Mac applications. Some third-party fonts may work in one application and not in another. Other third-party fonts are installed in a 'family'. A family usually consists of the third-party font itself together with some or all of its variations (bold, italic, and so forth). Sometimes, a font may be displayed in Microsoft Word, Microsoft PowerPoint, Microsoft Excel, or Microsoft Entourage, but you may be unable to use one of its variations, such as italic.
Office does not support custom fonts. This includes any fonts that were manipulated by a font or typography program.
Note
Downloaded Font Not Showing Up In Word Mac Pro
Microsoft Office for Mac technical support does not provide support for installing or configuring third-party fonts.
Basic font troubleshooting
If the following methods don't resolve your font issue, contact the font manufacturer or the website from which you purchased the fonts.
First, restart your computer, and then test the font again. Some installations are not complete until the computer is restarted. This also makes sure that all applications are restarted after the installation.
Method 1
Clear the font caches. To do this, quit all Microsoft Office applications. On the Home menu, click Go > Applications, and then click Apple's Font Book.
On the Edit menu, click Select Duplicated Fonts.
On the Edit menu, click Resolve Duplicates.
To remove all the fonts from the computer that Font Book just disabled, follow these steps:
- After the duplicates have been resolved, select each disabled font, click File > Reveal in Finder, and then drag it to the trash.
- You may notice that Font Book sometimes turns off the newer copy of the font instead of the older one. If you prefer the newer copy, drag the older one to the trash, and then re-enable the new one.
Restart the computer. Apple OS X will rebuild its font cache, and Word will rebuild its font cache from that.
For best performance in Word, try to run with all your fonts enabled all the time. Each time that Word starts, it compares its font cache with the system font cache. If the two don't match, Word will regenerate its own font cache, which can take a few seconds. If you have dynamically enabled fonts, the system font cache will appear different nearly every time that Word runs this comparison.
You must do this every time you install an update, because the Microsoft installer tries to restore the disabled fonts each time.
Downloaded Font Not Showing Up In Word Mac 2016
Method 2
Restart the computer in Safe mode. Then, restart the computer normally. For more information about how to restart your computer in Safe mode, click the following article number to view the article in the Microsoft Knowledge Base:
Why Is My Installed Font Not Showing Up Mac
2398596 How to use a 'clean startup' to determine whether background programs are interfering with Office for Mac
Method 3
Create a new user account to determine whether the problem is associated with an existing user account.
The font is damaged, or the system is not reading the font
If the font is not a custom font and does not appear in your Office program, the font may be damaged. To reinstall the font, see Mac OS X: Font locations and their purposes.
Why Are My Downloaded Fonts Not Showing Up In Word
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.